Return Policy

Great Hot Stuff Return Policy.

 

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there's any damage, please call at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you determine if it is a manufacturer defect or assist you with filing e a claim with USPS.

 

 


 

30 days return policy

Any item eligible for return/exchange must first have a Return Authorization Number that will be provided by Customer Service.  Customer service can be reached via e-mail at ghs@greathotstuff.com
We pride ourselves in carrying high-quality items and we hope that you will be pleased with your order from Great Hot Stuff.

You can return anything except by law, there are restrictions on the return of some intimate garments. Any garment containing a crotch, 
panty, hosiery, wigs and box items are NOT eligible for a refund under any circumstances.
If Great Hot Stuff customer care specialist determines that it is a manufacturer defect, at that time a Return shipping label will be generated and e-mailed to the address on the order.  Shipping instructions will also be e-mailed along with the shipping label.

Please follow the shipping instruction carefully!

If Great Hot Stuff customer care specialist cannot determine if there is a manufacturer defect all return cost will be the buyers responsibility.  At this time the customer care specialist will send the return instruction.

Please follow the shipping instruction carefully!

Great Hot Stuff does not charge restocking fees.

Exchanges or Returns take about 15 days to process and the items you want may sell out. Instead of exchanging an item we recommend you purchase the correct item you want now, before it sells out.


Carefully package the unworn / unused items to be returned and enclose instructions (including a copy of your packing slip or invoice) indicating if you want a refund or an exchange. We will only refund item cost plus any applicable tax (CA). Shipping cost will not be refunded.

If you need to exchange for a different size, just send it back with your order # and indicate which size you would like and we will ship that out at no additional charge if the buyer paid for shipping on the original order. If the order had free shipping we will charge for shipping on the exchange pair. The exchanged items will only be shipped using UPS Ground service for the 48 Continental U.S states only.

For all International exchanges all shipping costs will be at the expense of the buyer. When the order is sent back for a refund the total charge for the items being returned will be refunded. Shipping cost will not be refunded and exchanges will be charged for shipping.

Halloween Return / Exchange Policy deadline is valid on orders placed on or before October 20th. Orders placed after the given deadline will be final sale * no exceptions. All costumes' return deadline will be within 10 business days from receiving it. You may return all unworn / unused merchandise with all tags attached in its original packaging within 10 days of receiving items - with a copy of your invoice - for a full merchandise refund or exchange. Shoes and other applicable items can be return within 30 days of your invoice date. Buyers are responsible for all shipping cost. Shoes need to be returned in their original shoe box. Original shoe box can not be taped or writen on, a $5 USD charge will be applied for any packaging damage. 

Clearance items - No refunds or exchanges, all Clearance items are final sale.

Exchange Instructions

If you want to exchange, be sure to indicate which size you would like. We do not exchange for a different item or style. Please process a new order and return any unworn / unused merchandise for a full refund. Buyers are respossible for all shipping cost. 

Refunds can take about 10 business days to process. Allow an additional 7 - 10 Business days to receive your exchange or have return credits show up on your credit card statement.

 

Step into Something Sexy!

 

Lucas & Liebe